Salon Information

SALON INFORMATION

To create the perfect Bliss experience we ask that you follow the following guidelines to ensure you experience the best our salon can offer.

Mobile Phones

Please refrain from using your mobile phone, for the benefit of yourself as well as other Bliss clients. We understand the world we live in is busy, however Bliss is continually offering an oasis away from day to day activities. If you need to use your mobile phone we suggest you use the silent mode and try to keep conversation minimal and quiet.

When You Arrive

Bliss invites our clients to arrive 10 minutes before your scheduled treatment. This will enable you to enjoy a herbal tea or water on arrival and complete client consultation card and discuss any skin care concerns with your therapist. This will assist us in providing you with the best possible service and enhance your relaxation and Bliss experience.

Arriving Late

Please plan your “time out” carefully. Late arrival will determine the length of your treatment, as all treatments conclude at the scheduled time so that the next client is not delayed. Full price will apply for the duration of the treatment time that was originally booked.

Cancellation Policy

We appreciate your cooperation by letting us know 24 hours in advance if you need to cancel or reschedule your appointment.  A missed appointment fee may apply for late cancellations.  Please be aware that pre-purchased packages will be treated the same as Gift Voucher cancellation as outlined below.  Your cooperation may benefit somebody else.

Gift Voucher Redemption

Gift Vouchers purchased on or after 31 March 2018, are valid for three years and expire in the month indicated on the gift voucher.  Our Gift Vouchers can be redeemed on services and products sold in salon and are not redeemable for cash.  Unused balances cannot be refunded but may be carried over to next treatment.  Gift Vouchers cannot be re-sold.  Please keep your Gift Voucher secure and treat it as though you would treat cash as we are unable to replace or locate the details of lost Gift Vouchers.  When price increases have occured the difference will be charged upon checkout.

Payment Options

Eftpos, Mastercard, Visa all welcome we also have American Express facilities available.